Our Careteam

Krystle
Practice Manager
Krystle grew up on multiple acres in Bathurst, New Brunswick, where she developed a fascination with nature and wildlife early on. She can’t remember a time when there wasn’t a pet around her childhood home. For Krystle, coupling her innate customer service skills with her lifelong love for animals makes perfect sense—she gets to help both pets and those who care for them as Heartland Niagara Animal Hospital’s Practice Manager!

After many years spent managing a private boating club, Krystle decided to look for work that felt more fulfilling and rewarding. That’s when she discovered an open position here at Main West Animal Hospital—she’s been a member of the clinic team since 2016 and hasn’t looked back since. Krystle loves to learn new things every day within the world of animal medicine, and she especially likes putting a smile on visitors’ faces on a daily basis. For her, the hospital’s staff and clientele are truly members of the family!

Krystle’s interests outside of work include hiking, staying fit and living a healthy lifestyle (she’s even certified as a personal trainer!), writing and journaling, and spending time with her family. She lives with her two young sons, Hunter and Preston, as well as a one-eyed cat named Silly who was adopted from right here at Heartland Niagara Animal Hospital.
Cassandra
Veterinary Technician
Ever since she can remember, Cassandra has wanted to devote herself to bettering the lives of those in need. She always loved seeing pets reunited with their owners, so she had a thought: why not work to that end and make a lasting difference by becoming a veterinary professional? Now, Cassandra is a proud member of Main West Animal Hospital’s team of Veterinary Technicians!

Cassandra has lived all over Ontario and decided to settle in Welland in order to be closer to family. She studied animal care at the University of Guelph, and transitioned into the Veterinary Technology program when she decided that she wanted to work with pets in a more hands-on way. Cassandra completed a year of her co-operative career placement right here at Main West Animal Hospital, and knew that she would love to join the clinic team full-time. As soon as her second co-op year was over, she signed on as a Veterinary Technician!

Medically, Cassandra likes taking X-rays to get at the root of a patient’s health issue, and she’s also fond of grooming pets. Above all, she likes to meet new pets and their loving owners on a regular basis—nothing beats the feeling of helping the community’s families.

Outside of her interests in the veterinary world, Cassandra likes reading, learning new things, martial arts—she’s a black belt in Taekwondo!—and spending time with her own pet at home. She shares her life with one cat: Purry, an aging and grumpy feline whose favorite pastime is trying to steal food.
Megan
Veterinary Assistant
Megan grew up in St. Catharines, where she always enjoyed the company of the family pets and loved riding and showing her horse. It wasn’t hard for her to fall in love with the world of animal care early on in life! Now, Megan gets to live her dream: she’s able to care for pets on a daily basis as a member of the Heartland Niagara Animal Hospital Veterinary Assistant team.

After bartending in Toronto for a number of years, Megan knew that she was ready for a change and wanted to return to something that made her truly happy. A career in veterinary medicine was the perfect fit. Megan started volunteering at an exotic animal shelter in Toronto, and it wasn’t long before she was hired on as an employee. After nearly three years there, she knew she was ready for more growth—that’s when she decided to jump headfirst into clinical care. Megan joined the Heartland Niagara Animal Hospital family in November of 2018 and has been here ever since!

Medically, Megan enjoys spinal manipulation work, and she’s also fond of simple nail trims—she’ll never turn down a trimming appointment! Most of all, she loves to meet the area’s pet owners and build relationships with them and their pets over time.

Megan’s interests away from work include horseback riding, hiking and spending time outdoors, riding her motorcycle, and enjoying the company of her pets at home. She has a dog, Oli, who can’t be kept out of the water; a cat who goes by Michou; two sand boa constrictors; and a horse named Patti.
Amber
Veterinary Technician
Amber grew up here in Niagara Falls, where her family always kept pets around the house. She’s felt an innate connection with animals ever since her earliest days, and always dreamt of working in a medical setting to help pets live the happiest, healthiest lives possible. Amber’s vision has come true—she’s proud to serve as a Registered Veterinary Technician right here at Heartland Niagara Animal Hospital!

Amber was still in high school when she secured a co-operative career placement at Heartland Niagara Animal Hospital’s sister clinic, Main West Animal Hospital. She was hired on after her co-op hours were complete! Next, Amber moved to Kingston, Ontario to study veterinary technology at St. Lawrence College, and completed her placement during her final year right here at Heartland Niagara Animal Hospital. She was happy to accept a job offer after graduating college, and she’s been here ever since.

Around the clinic, Amber has a special fondness for dentistry work and loves to see a dirty, sore mouth become clean and comfortable again. She’s also passionate about working with exotic pets—no two days are ever quite the same.

When she’s not at work, Amber likes hiking, kayaking, and biking in the great outdoors, completing DIY projects, and enjoying the company of her own pets at home. She shares her life with two cats, both adopted while Amber was in college: Ood, a brown tabby, and a calico named Onyx.
Evelyn
Accountant
Evelyn has always enjoyed working with numbers, and she’s a pet owner herself. When the opportunity came about for her to couple her passion for arithmetic with her love for the earth’s creatures, the choice was simple!

Originally from Toronto, Evelyn moved to St. Catharines several years ago, where she began working at a computer school. Shortly after the school closed, she joined the team here at Main West Animal Hospital and Heartland Niagara Animal Hospital. Evelyn has been here ever since!

Away from work, Evelyn can be found reading, listening to music, playing pool, or spending quality time with her family and pets. She has three sons and four grandsons, and shares her home with two dogs—Sierra, who knows all sorts of tricks, and Stella, who can jump six feet into the air from a sitting position—as well as two loveable cats named Boots and Nikita.
Christina
Receptionist
Christina has always been a people person, and her inclination toward pets comes naturally. What better way to pair her love of animals with her nurturing instinct, she thought, than by helping pet owners in a veterinary clinic? Christina serves as one of Main West Animal Hospital’s Client Care Advocates.

Christina is from Vancouver Island, British Columbia, and moved to Ontario in 2000. She previously worked as an Educational Assistant in the human healthcare field, caring for special-needs patients. In 2015, she made the decision to switch careers; that’s when she started looking for jobs in the veterinary world. Christina was thrilled to join the Main West Animal Hospital family in January of 2016, and is particularly fond of the fast-paced clinic environment. Ultimately, she loves working alongside her talented coworkers to bring the highest-quality brand of veterinary medicine possible to the area’s pet owners.

Outside of work, Christina loves getting lost in a good book and spending quality time with her family at home. She and her husband have two wonderful children and also share their lives with a spunky dog named Molly.
Joanne
Animal Health Technician
When she was 14 years old, Joanne saw a man on the side of the road beside a cow that was lying on the ground. As she went over to see what was going on, she realized the cow was birthing a calf! The man asked Joanne to comfort the mother cow, and minutes later the calf was born. From that moment on, Joanne knew what she wanted to be when she grew up.

Joanne grew up in Niagara Falls, Ontario. She graduated from St. Clair College in 1987 with a diploma in in Animal Health Technology. She started at Main West in 1988, covering for a fellow employee on maternity leave. When she returned after six months, Joanne was kept on as a full-time employee.

Taking radiographs is Joanne’s specialty, and one of her favourite parts of her job. She also likes seeing the same patients over many years and being able to develop a close relationship with those pets and their families.

Joanne still lives in Niagara Falls, sharing her home with her husband Mike, their son Chase, their daughter Kendra, and the family pet, Jackson. Joanne says her greatest achievements are her family, career, and putting her kids through college.
Sara
Registered Veterinary Technician
Sara was very young when she first decided that she would one day work with animals. She even recalls rolling her family dog, Brandon, into a mock “surgery” on an old television cart! For Sara, a career in the veterinary world simply makes sense; she gets to help animals on a daily basis as a Registered Veterinary Technician.

Sara is originally from Amherstburg, Ontario. She began volunteering in Windsor and helping with fundraising efforts for the Windsor-Essex Humane Society, then moved to Niagara Falls to volunteer with the Niagara Falls Humane Society. Sara then applied to St. Clair College’s veterinary technician program to earn her degree in veterinary technology. She became a Registered Veterinary Technician after passing her exams, and was thrilled to join the Main West Animal Hospital care team in February of 2016 and eventually the team at Heartland Niagara Animal Hospital.

When time allows outside of work, Sara likes playing baseball, rollerblading, enjoying the great outdoors, and spending time with family and friends. She lives in Niagara Falls with her fiancé, her young daughter, and two loveable dogs. Emma is a 70-pound Labrador mix who thinks she’s a lap dog, and Bailey the Coton de Tuléar considers herself Sara’s biggest fan.
Denise
Veterinary Technician
Denise constantly sought the companionship of animals while growing up in the suburbs of Philadelphia, Pennsylvania. She’s been an advocate for their health and well-being for as long as she can remember. When Denise started to feel that something was missing from her previous career in the business world, she decided to make a change—that’s when she jumped headfirst into veterinary medicine!

After deciding to change her career path, Denise returned to school and obtained her degree in veterinary technology from Harcum College in Bryn Mawr, Pennsylvania. After passing the national exam to become a Certified Veterinary Technician in the state, she started working at a specialty and emergency hospital outside of Philadelphia. Denise would help pets there for the next 16 years, working her way up to a supervisory position in charge of the entire nursing staff, until relocating to Canada in order to be closer to her parents after they retired to this area. She joined the Main West Animal Hospital and Heartland Niagara Animal Hospital team in the summer of 2017, and has been a valued member of the clinic family ever since.
Medically, Denise has particular passions for internal medicine cases—she’s always fascinated by the unique challenges that each and every patient presents—and animal behaviour work. For her, being able to share her knowledge with the area’s pet owners is the most rewarding part of her day!

In her free time away from the hospital, Denise can be found gardening, reading great books, and enjoying the company of her own pets at home. She lives with multiple rescued animals, including four dogs—Tristan, Kieran, Miki, and Emi—as well as a playful cat named Willow, two rabbits who go by Juniper and Hyacinth, and numerous tropical fish.
Crystina
Veterinary Assistant
Crystina grew up with her parents and brother in St. Catharines, where she always enjoyed the company of the family pets. In addition to her passion for animals, she always had a fondness for working directly with people and doing her part to help those in need. For Crystina, a career helping pets and their owners in the veterinary profession simply made sense!

Crystina’s veterinary journey first started in high school, when she enrolled in a cooperative career placement program and gained crucial experience working hands-on with pets in the field. It didn’t take her long to fall in love—Crystina knew that she would love to remain in the veterinary world and grow her skillset even further!

Crystina was thrilled to join the Main West Animal Hospital family as a Veterinary Assistant in February of 2017. Recently, she’s been enjoying learning more about the behavioural aspect of veterinary care and likes to help pet owners deal with issues like separation anxiety. Her favourite part of every shift, though, is bonding with the area’s loving pet parents and their furry friends.

At home, Crystina has three animal companions of her own: Pumpkin, an orange tabby cat who loves to play fetch; Karma the Siamese/Himalayan cat with a spunky attitude; and a fun-loving American Staffordshire mix named Chance.
Jason
Veterinary Assistant
For as long as he can remember, Jason has been obsessed with animals. His childhood dog, Frosty, only deepened his love and passion for the world of animal care. When the opportunity arose for him to help animals in need as a member of the veterinary field, he knew that he couldn’t miss his chance. Jason couldn’t be happier with his choice—he’s now a member of Heartland Niagara Animal Hospital’s talented team of Veterinary Assistants!

Jason is from Welland and joined the hospital family in April of 2019. As a lifelong fan of medical science, he’s particularly passionate about the various treatments that the clinic offers patients, and he loves to keep learning new things on a daily basis. Jason’s favorite part of every shift, though, is getting to meet loving pet owners and their animal companions. Fostering those bonds one-on-one is especially rewarding for him.

Jason’s main interest outside of veterinary medicine is music. He’s played guitar for almost two decades, and has toured all over North America—Jason has even recorded in the same studios as major acts like Justin Bieber and the Jonas Brothers! At home, he and his fiancé live with two cats: Gus Gus, named after the mouse in Cinderella, and Geddy Lee, named for the singer of the band Rush.
Bianca
Receptionist
Bianca has experienced veterinary medicine from a different perspective. While working at her first veterinary hospital, Bianca decided to participate in the clinic’s cat and kitten adoption program. Bianca volunteered to take abandoned kittens home each evening, feeding the tiny cats overnight so they could receive the nourishment they needed. Bianca received great satisfaction when each young cat was adopted into a loving home!

Bianca spent her childhood in Fonthill, Ontario with her mother, stepfather, and two younger brothers. After acquiring hospitality experience that would prove useful in her veterinary career, Bianca moved to Toronto to find work she enjoyed. After seeing a veterinary receptionist ad in the paper, Bianca realized this job would combine her love for animals with the enjoyment of a people-focused career.

After enjoying her work with Dr. Nicole Denouden at another veterinary practice, Bianca was happy for the opportunity to work with her again. At Heartland Niagara Animal Hospital, Bianca loves being a part of the care team, learning more about each patient and their pet parent each time she visits with them.

Bianca stays busy away from the hospital, enjoying life with her husband and their two daughters. Bianca thrives on outdoor activities, as she likes to walk, go camping, and take her dog for a brisk run. Bianca also loves the challenges of cooking and baking, and she always puts her own personal twist on an appealing recipe.

Bianca’s family has also welcomed two furry family members into their home. Bianca’s five-year-old daughter often carts Dutchie, the 18-year-old Burmese cat, around like a baby. In contrast, Austin the one-year-old rough-coated collie bounds around with plenty of energy. Austin is also a very social animal who often plays with children, cats, and rabbits.
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