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Our Careteam

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Krystle

Krystle

Practice Manager

Krystle grew up on multiple acres in Bathurst, New Brunswick, where she developed a fascination with nature and wildlife early on. She can’t remember a time when there wasn’t a pet around her childhood home. For Krystle, coupling her innate customer service skills with her lifelong love for animals makes perfect sense—she gets to help both pets and those who care for them as Heartland Niagara Animal Hospital’s Practice Manager!

After many years spent managing a private boating club, Krystle decided to look for work that felt more fulfilling and rewarding. That’s when she discovered an open position here at Main West Animal Hospital—she’s been a member of the clinic team since 2016 and hasn’t looked back since. Krystle loves to learn new things every day within the world of animal medicine, and she especially likes putting a smile on visitors’ faces on a daily basis. For her, the hospital’s staff and clientele are truly members of the family!

Krystle’s interests outside of work include hiking, staying fit and living a healthy lifestyle (she’s even certified as a personal trainer!), writing and journaling, and spending time with her family. She lives with her two young sons, Hunter and Preston, as well as a one-eyed cat named Silly who was adopted from right here at Heartland Niagara Animal Hospital.


Cassandra

Cassandra

Veterinary Technician

Ever since she can remember, Cassandra has wanted to devote herself to bettering the lives of those in need. She always loved seeing pets reunited with their owners, so she had a thought: why not work to that end and make a lasting difference by becoming a veterinary professional? Now, Cassandra is a proud member of Main West Animal Hospital’s team of Veterinary Technicians!

Cassandra has lived all over Ontario and decided to settle in Welland in order to be closer to family. She studied animal care at the University of Guelph, and transitioned into the Veterinary Technology program when she decided that she wanted to work with pets in a more hands-on way. Cassandra completed a year of her co-operative career placement right here at Main West Animal Hospital, and knew that she would love to join the clinic team full-time. As soon as her second co-op year was over, she signed on as a Veterinary Technician!

Medically, Cassandra likes taking X-rays to get at the root of a patient’s health issue, and she’s also fond of grooming pets. Above all, she likes to meet new pets and their loving owners on a regular basis—nothing beats the feeling of helping the community’s families.

Outside of her interests in the veterinary world, Cassandra likes reading, learning new things, martial arts—she’s a black belt in Taekwondo!—and spending time with her own pet at home. She shares her life with one cat: Purry, an aging and grumpy feline whose favorite pastime is trying to steal food.


Amber

Amber

Veterinary Technician

Amber grew up here in Niagara Falls, where her family always kept pets around the house. She’s felt an innate connection with animals ever since her earliest days, and always dreamt of working in a medical setting to help pets live the happiest, healthiest lives possible. Amber’s vision has come true—she’s proud to serve as a Registered Veterinary Technician right here at Heartland Niagara Animal Hospital!

Amber was still in high school when she secured a co-operative career placement at Heartland Niagara Animal Hospital’s sister clinic, Main West Animal Hospital. She was hired on after her co-op hours were complete! Next, Amber moved to Kingston, Ontario to study veterinary technology at St. Lawrence College, and completed her placement during her final year right here at Heartland Niagara Animal Hospital. She was happy to accept a job offer after graduating college, and she’s been here ever since.

Around the clinic, Amber has a special fondness for dentistry work and loves to see a dirty, sore mouth become clean and comfortable again. She’s also passionate about working with exotic pets—no two days are ever quite the same.

When she’s not at work, Amber likes hiking, kayaking, and biking in the great outdoors, completing DIY projects, and enjoying the company of her own pets at home. She shares her life with two cats, both adopted while Amber was in college: Ood, a brown tabby, and a calico named Onyx.


Evelyn

Evelyn

Accountant

Evelyn has always enjoyed working with numbers, and she’s a pet owner herself. When the opportunity came about for her to couple her passion for arithmetic with her love for the earth’s creatures, the choice was simple!

Originally from Toronto, Evelyn moved to St. Catharines several years ago, where she began working at a computer school. Shortly after the school closed, she joined the team here at Main West Animal Hospital and Heartland Niagara Animal Hospital. Evelyn has been here ever since!

Away from work, Evelyn can be found reading, listening to music, playing pool, or spending quality time with her family and pets. She has three sons and four grandsons, and shares her home with two dogs—Sierra, who knows all sorts of tricks, and Stella, who can jump six feet into the air from a sitting position—as well as two loveable cats named Boots and Nikita.


Christina

Christina

Receptionist

Christina has always been a people person, and her inclination toward pets comes naturally. What better way to pair her love of animals with her nurturing instinct, she thought, than by helping pet owners in a veterinary clinic? Christina serves as one of Main West Animal Hospital’s Client Care Advocates.

Christina is from Vancouver Island, British Columbia, and moved to Ontario in 2000. She previously worked as an Educational Assistant in the human healthcare field, caring for special-needs patients. In 2015, she made the decision to switch careers; that’s when she started looking for jobs in the veterinary world. Christina was thrilled to join the Main West Animal Hospital family in January of 2016, and is particularly fond of the fast-paced clinic environment. Ultimately, she loves working alongside her talented coworkers to bring the highest-quality brand of veterinary medicine possible to the area’s pet owners.

Outside of work, Christina loves getting lost in a good book and spending quality time with her family at home. She and her husband have two wonderful children and also share their lives with a spunky dog named Molly.


Sara

Sara

Registered Veterinary Technician

Sara was very young when she first decided that she would one day work with animals. She even recalls rolling her family dog, Brandon, into a mock “surgery” on an old television cart! For Sara, a career in the veterinary world simply makes sense; she gets to help animals on a daily basis as a Registered Veterinary Technician.

Sara is originally from Amherstburg, Ontario. She began volunteering in Windsor and helping with fundraising efforts for the Windsor-Essex Humane Society, then moved to Niagara Falls to volunteer with the Niagara Falls Humane Society. Sara then applied to St. Clair College’s veterinary technician program to earn her degree in veterinary technology. She became a Registered Veterinary Technician after passing her exams, and was thrilled to join the Main West Animal Hospital care team in February of 2016 and eventually the team at Heartland Niagara Animal Hospital.

When time allows outside of work, Sara likes playing baseball, rollerblading, enjoying the great outdoors, and spending time with family and friends. She lives in Niagara Falls with her fiancé, her young daughter, and two loveable dogs. Emma is a 70-pound Labrador mix who thinks she’s a lap dog, and Bailey the Coton de Tuléar considers herself Sara’s biggest fan.


Crystina

Crystina

Veterinary Assistant

Crystina grew up with her parents and brother in St. Catharines, where she always enjoyed the company of the family pets. In addition to her passion for animals, she always had a fondness for working directly with people and doing her part to help those in need. For Crystina, a career helping pets and their owners in the veterinary profession simply made sense!

Crystina’s veterinary journey first started in high school, when she enrolled in a cooperative career placement program and gained crucial experience working hands-on with pets in the field. It didn’t take her long to fall in love—Crystina knew that she would love to remain in the veterinary world and grow her skillset even further!

Crystina was thrilled to join the Main West Animal Hospital family as a Veterinary Assistant in February of 2017. Recently, she’s been enjoying learning more about the behavioural aspect of veterinary care and likes to help pet owners deal with issues like separation anxiety. Her favourite part of every shift, though, is bonding with the area’s loving pet parents and their furry friends.

At home, Crystina has three animal companions of her own: Pumpkin, an orange tabby cat who loves to play fetch; Karma the Siamese/Himalayan cat with a spunky attitude; and a fun-loving American Staffordshire mix named Chance.


Bianca

Bianca

Receptionist

Bianca has experienced veterinary medicine from a different perspective. While working at her first veterinary hospital, Bianca decided to participate in the clinic’s cat and kitten adoption program. Bianca volunteered to take abandoned kittens home each evening, feeding the tiny cats overnight so they could receive the nourishment they needed. Bianca received great satisfaction when each young cat was adopted into a loving home!

Bianca spent her childhood in Fonthill, Ontario with her mother, stepfather, and two younger brothers. After acquiring hospitality experience that would prove useful in her veterinary career, Bianca moved to Toronto to find work she enjoyed. After seeing a veterinary receptionist ad in the paper, Bianca realized this job would combine her love for animals with the enjoyment of a people-focused career.

After enjoying her work with Dr. Nicole Denouden at another veterinary practice, Bianca was happy for the opportunity to work with her again. At Heartland Niagara Animal Hospital, Bianca loves being a part of the care team, learning more about each patient and their pet parent each time she visits with them.

Bianca stays busy away from the hospital, enjoying life with her husband and their two daughters. Bianca thrives on outdoor activities, as she likes to walk, go camping, and take her dog for a brisk run. Bianca also loves the challenges of cooking and baking, and she always puts her own personal twist on an appealing recipe.

Bianca’s family has also welcomed two furry family members into their home. Bianca’s five-year-old daughter often carts Dutchie, the 18-year-old Burmese cat, around like a baby. In contrast, Austin the one-year-old rough-coated collie bounds around with plenty of energy. Austin is also a very social animal who often plays with children, cats, and rabbits.


Claudia

Claudia

Veterinary Assistant

Claudia got her first puppy as a surprise for her seventh birthday. She’s been obsessed with pets and animal care ever since. For her, helping not only pets, but the people who love and care for them as well, is a dream come true! Claudia is a proud member of the clinic’s Veterinary Assistant team.

A Niagara Falls native, Claudia began her journey in pet care by volunteering at her local Humane Society and fostering pets. Since that time, she’s worked in multiple veterinary clinics, raised and trained a service dog, earned her degree in animal biology, completed two apprenticeships in dog training, and served as a dog trainer in Mississauga! Claudia even worked at Heartland Niagara Veterinary Hospital for a time about four years ago, and she was happy to rejoin the clinic family upon moving back to the Niagara Falls area in 2020.

Around the clinic, Claudia loves taking and studying X-ray scans, and she also likes working alongside a team of passionate animal-lovers just like herself. Of course, she loves cuddling adorable puppies whenever she gets the chance!

In her time away from work, Claudia likes dog training, hiking, and running her small business. She’s grown from taking orders through Instagram to running things through her very own website! Claudia also enjoys spending quality time with her boyfriend, Mike, and doting on her dog, Maverik, a Carolina Dog who is often too smart for his own good.


Lauren

Lauren

Registered Veterinary Technician

Lauren grew up as an only child, and the family pets were her constant companions. Even at a young age, she knew that she would love to help as many of the earth’s creatures as she possibly could. For Lauren, no other choice of career made sense! She’s a Registered Veterinary Technician with the Heartland Niagara Animal Hospital family.

Originally from St. Catharines, Lauren began her veterinary journey at a pet clinic there when she was only 16 years old. Next, she headed to Technician school at Medaille College in Buffalo to earn her degree in veterinary technology. Lauren returned to the practice in St. Catherines as a Registered Veterinary Technician and would help pets there for the next 11 years!

When the time came for a change, Lauren was happy to join the Heartland Niagara Animal Hospital family in July of 2020. Her favourite part of her job is one-on-one hospital care and getting to see her hard work pay off in the form of a happier, healthier pet. She’s also fond of helping to educate clients on the best care for their animal companions.

At home, Lauren and her partner have a young daughter (already a huge animal-lover like her mother!) and also share their lives with several pets: a Shepherd named Oakley who can balance a treat on his nose; Willy the Labrador who loves everyone he meets; and a pair of cats named Oliver and Ameilia. When she’s not spending quality time with her family and pets, Lauren enjoys running and practicing yoga. She even hopes to become a certified yoga instructor in the future!


Aleah

Aleah

Veterinary Assistant

Aleah grew up in Welland with two brothers, a sister, and plenty of family pets. She’s had a love for our animal companion’s ever since she was a little girl, and always knew that she wanted to do her part to help pets live better lives. For Aleah, no other choice of career made sense! Now, she helps pets daily as a Veterinary Assistant.

Aleah was only 16 years old when she began her cooperative career placement at Heartland Niagara Veterinary Hospital’s sister clinic, Main West Animal Hospital. She was hired on here at Heartland Niagara Veterinary Hospital when she was 21 and in her third year of university studies, and hasn’t looked back since. Aleah became a full-time employee after earning her undergraduate degree, and particularly enjoys learning about new medical cases and treatment plans. Her favorite part of every shift, though, is building relationships with the area’s pet owners.

Away from work, Aleah enjoys snowboarding in the winters, working out and practicing yoga, and painting. Most of her free time, however, is spent raising her two puppies: Gracie, a smart and slippery Yorkshire terrier, and a Shih-Tzu/Poodle mix named Nyla who is very bossy and filled with attitude.


Carter

Carter

Veterinary Assistant

Carter has been an animal-lover her whole life. The moment she adopted her childhood Husky, Dingo, she knew that she wanted to be involved in pet care in some way. Now, Carter gets to make a difference in the lives of not only animals, but their loving owners as well, as a member of the Main West Animal Hospital team!

Carter grew up in Northern Alberta and launched her veterinary journey by volunteering at the SPCA there. It wasn’t long before she’d been hired on as an employee. After moving to Niagara with her boyfriend, she joined the Main West Animal Hospital family a short time later in the fall of 2020. Carter couldn’t be happier with her choice! Her favourite part of every shift is getting to meet new pet parents, and she especially likes helping shy or nervous pets to feel more comfortable. 

Away from work, Carter enjoys baking, playing video games, getting outdoors, and spending time with her boyfriend. The couple plans on adopting a Chihuahua in the very near future! 


Sharon

Sharon

Registered Veterinary Technician

Some people like dealing with human beings and will enter the world of human medicine. Others prefer to be around cute, furry animals and will opt to pursue veterinary medicine. Sharon fits into the latter category. After trying her hand at human medicine, she realized that it wasn’t for her. Instead, she wanted to help those that could not help themselves, so the veterinary field was the perfect choice. Today Sharon is a registered veterinary technician at Heartland Niagara Animal Hospital!

Sharon graduated with honors from Centralia. She then began working at Balfour Animal Hospital in March 2020, and shortly thereafter, that practice was bought out by Heartland Niagara. So since Sharon went through the staff change/integration, she can officially say she’s been at Heartland Niagara since its inception.

Sharon vividly remembers an incident where she dealt with an extremely aggressive dog that happened to be suffering from a lot of pain. After a few days of being hospitalized and being subject to medical management and care, the dog did a 180-degree reversal. It was happily wagging its tail and licking Sharon’s face. She was able to help it feel much better, and will never forget how amazing it felt to help an animal in need.

When Sharon isn’t helping save the lives of adorable animals, you can find her staying in shape by running all over town. In fact, she recently completed a 10km marathon!


Kelly

Kelly

Clinic Supervisor

Bio coming soon!


Cassidy

Cassidy

Assistant

Bio coming soon!


Martina

Martina

Assistant

Bio coming soon!


Nikki

Nikki 

Receptionist

Sometimes in life, you just have to go wherever your heart takes you. Nikki can attest to this firsthand; she spent several years working at a dental clinic, but found the position to be unfulfilling and joyless. The pandemic gave her an opportunity to reset and embark on a new career journey. This time, she wanted to pursue something that was actually passionate about and do something she actually loved. Nikki followed her heart, and it ultimately led her to Heartland Niagara Animal Hospital!

Nikki has always been an avid dog-lover. Unfortunately, her father being allergic to pet hair prevented the household from owning any animals. Today, she owns a dog named Fido, who is so smart that he can learn a trick in just one day!

Being a receptionist at Heartland Niagara Animal Hospital keeps Nikki pretty busy. She has many roles and wears many hats on a daily basis, but all of them are very rewarding. She relishes the opportunity to help her teammates out in any way possible and is always ready to lend a helping hand, especially if it involves puppies. 

Born and raised in Niagara Falls, Nikki grew up with her parents and a brother. She absolutely loves spending time in nature, whether it’s kayaking on the water or spending time on the lake, surrounded by trees. Her family has a cottage a few hours to the north, a getaway location that Nikki describes as “my happy place.”

Ever since switching careers to the veterinary field and joining her new team, Nikki has been extremely happy. Now that she gets to see lovable furry creatures and work with an amazing staff, she can confidently say that she’s found her passion!

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